Repair Form

Expertise, Experience and the best Equipment set us apart.

We gladly accept courier-in service requests.

Please download and complete the form and send it in with your watch in a secure and insured box to our service center located at:

Level 5
79 Queen Street
Auckland CBD 1010

You will be contacted for authorization to proceed with an estimate prior to completing any work.

Please Note:

Ponsonby Time recommends that you send your watch via Courierpost.
Pack your watch securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape

After receiving and inspecting your watch we will send you an estimate by email that is entered in the above form. We can also mail/fax the estimate in writing when necessary.
All watches shipped out from Ponsonby Time are subject to a shipping and handling charge, unless under warranty.
As an authorized service agent, Ponsonby Time provides warranty repairs on the list of brands under “Service Agencies” To qualify under the terms of the guarantee, you will need to supply the warranty card or book along with your watch when you send your watch into us.
We accept all credit cards and direct credit for payment of repairs.
Your watch will be returned via Courierpost to the shipping address you provided. A signature will be required when your watch is returned to protect your valuable possession.
Return shipping typically takes 1 to 2 days. P.O. Box addresses and Rural delivery can cause additional delays in shipping

Had a Cartier watch repaired as they seem to be the only ones authorised to repair Cartiers in NZ. Did everything by email and courier. Very happy with the service. Olivia was very easy and pleasant to deal with. Watch was returned looking practically brand new and packaged with care in a Cartier pouch and pillow. Very professional and even returned the cheap, generic, throw-away cloth pouch and plastic bag I sent the watch in. Others would assume to just bin the pouch and plastic bag, but I think it shows old school class and respect when you take extra care to return everything back to the customer.
Mariel S
Longine Watch Repairs
IWC Watch Repair
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