Download a Repair Form

Expertise, Experience and the best Equipment set us apart.

We gladly accept courier-in service requests.

Please download and complete the form and send it in with your watch in a secure and insured box to our service center located at:

Ponsonby Time
304 Ponsonby Rd
Three Lamps
Auckland 1011

You will be contacted for authorization to proceed with an estimate prior to completing any work.

Please Note:

• Ponsonby Time recommends that you send your watch via Courierpost.
• Pack your watch securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape
• After receiving and inspecting your watch we will send you an estimate by email that is entered in the above form. We can also mail/fax the estimate in writing when necessary.
• All watches shipped out from Ponsonby Time are subject to a shipping and handling charge, unless under warranty.
• As an authorized service agent, Ponsonby Time provides warranty repairs on the list of brands under “Service Agencies” To qualify under the terms of the guarantee, you will need to supply the warranty card or book along with your watch when you send your watch into us.
• We accept all credit cards and direct credit for payment of repairs.
• Your watch will be returned via Courierpost to the shipping address you provided. A signature will be required when your watch is returned to protect your valuable possession.
• Return shipping typically takes 1 to 2 days. P.O. Box addresses and Rural delivery can cause additional delays in shipping