Service Agencies

Chosen by the world’s leading watch manufacturers

IWC Watch Service

Ponsonby Time have been chosen by the world’s leading watch manufacturers to represent them in New Zealand as their authorised Service agents.

We the sole authorised Service agents for Cartier, Baume et Mercier, IWC, Jaeger LeCoultre, Panerai and Montblanc.

Daniel Nairn has travelled many times to Richemont headquarters in Hong Kong to undertake training on all our Richemont brands. Daniel and our watchmakers also receive updates from our Australian partners. Our staff and customer service team also receive training and are updated frequently by the brands.

As an Authorised Service centre we can procure genuine parts for your watch which other watchmakers cannot. This helps to maintain the integrity and value of your watch.

Our Service agencies are:

Baume et Mercier
Montblanc (watches and writing instruments/pens)
Montblanc pens (writing instruments)
Breitling (quick Service)

We are the authorised repair drop off point for Piaget, Vacheron Constantin, Van Cleef & Arpels, Dunhill, A. Lange & Söhne, Roger Dubuis

Many of our brands also have accessories such as lighters, jewellery and pens which we can arrange to have serviced or repaired for you.

We are the New Zealand  prefered repairer for Chanel watches so we are able to order parts direct from Chanel.

Service agents for
Cartier Watch Repairs
IWC Watch Repairs
Baume & Mercier Watch Repairs
Jaeger Le Coultre Watch Repairs
Mont Blanc Repairs
Breitling Watch Repairs
Chopard Watch Repairs

Now located at

Level 5
79 Queen Street
CBD 1010
(above Westpac)


We have a brand new workshop and have collaborated with our head office to provide you an even better customer experience. Please get in touch if you need assistance with directions, parking or couriering of your repair.

We can’t wait to see you there.